Privacy Policy

1. Introduction

Welcome to Plotsque ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Plotsque provides professional plot maintenance, monitoring, and management services for vacant land owners across India, with a focus on serving Non-Resident Indians (NRIs) and remote property owners.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Book plot maintenance or monitoring services
• Contact us through forms or email
• Subscribe to our newsletter
• Participate in surveys or promotions

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile picture
• Property Information: Plot location, size, type, ownership documents
• Payment Information: Credit card details, billing address, payment history
• Identification Documents: Government-issued ID, property ownership proof (when required for legal verification)
• Communication Data: Messages, emails, support tickets, feedback

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: Approximate geographic location based on IP address (with your consent for precise location)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Service-Specific Information

Through our plot monitoring and maintenance services, we collect:

• Geo-Tagged Photos: Images of your plot with GPS coordinates and timestamps
• Drone Footage: Aerial photographs and videos of your property
• Inspection Reports: Detailed condition assessments and maintenance logs
• Visit Records: Date, time, and details of supervisor visits to your plot
• Plant Growth Data: Information about plantation progress and health

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our plot monitoring and maintenance services
• Schedule and coordinate plot visits by our field supervisors
• Generate inspection reports and documentation
• Send you service updates, visit confirmations, and inspection reports
• Manage your account and subscription

3.2 Communication

• Respond to your inquiries and customer support requests
• Send administrative information, updates, and security alerts
• Provide newsletters and promotional materials (with your consent)
• Notify you about changes to our Services or policies

3.3 Business Operations

• Process payments and maintain financial records
• Prevent fraud and enhance security
• Analyze usage patterns to improve our Services
• Conduct research and development
• Comply with legal obligations and resolve disputes

3.4 Marketing and Advertising

• Send promotional offers and service recommendations
• Conduct surveys and gather feedback
• Display targeted advertisements (with your consent)
• Measure the effectiveness of our marketing campaigns

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, Razorpay)
• Cloud hosting providers (AWS, Google Cloud)
• Email and communication services
• Analytics and data tracking services
• Customer support platforms

4.2 Field Supervisors and Partners

We share necessary information with our verified field supervisors and partner organizations to deliver plot maintenance services, including property location and service requirements.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations or court orders
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our Terms & Conditions

4.4 Business Transfers

If Plotsque is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account Information: Retained while your account is active and for 3 years after account closure
• Service Records: Plot inspection reports and visit logs retained for 7 years for legal and business purposes
• Payment Information: Transaction records retained for 10 years to comply with financial regulations
• Marketing Data: Retained until you opt out or for 2 years of inactivity

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., legal obligations, dispute resolution).

7.4 Opt-Out

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Note that you cannot opt out of service-related communications.

7.5 Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information.

To exercise any of these rights, please contact us at privacy@plotsque.com or use the contact information provided below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of our Services (e.g., authentication, security)
• Functional Cookies: Enable enhanced functionality and personalization
• Analytics Cookies: Help us understand how visitors interact with our Services
• Advertising Cookies: Used to deliver relevant advertisements (with your consent)

8.2 Managing Cookies

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information from our servers.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

For NRI customers, we take additional measures to ensure your data is protected when transferred internationally, including the use of standard contractual clauses and compliance with applicable data protection regulations.

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Services

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to obtain a fair resolution of any privacy concerns.